There’s no hard and fast rule about which businesses and industries are best suited for SMS marketing, but SMS marketing is definitely better suited for certain marketing objectives.
Fundraising/Raising Awareness. Nonprofits do really well with SMS marketing, both with text to donate campaigns and getting people engaged in a cause to take action, such as sign a petition.
Customer Service. A whole lot of statistics support the use of SMS for customer service.Reminders. This is an obvious use for SMS; think car dealerships texting owners when it’s time for routine maintenance, for example, or health care providers reminding patients of upcoming appointments to reduce no-shows. Businesses can take this one step further, in fact.
New Customer Sales/Conversions. Here’s where an SMS campaign mixed with a location-based social campaign can be an extremely effective driver of new sales. Ask prospects to “check in” at your business using FourSquare or Yelp! to get a coupon or special offer sent to their phone they can use on this visit.
Causes why the best marketers use SMS marketing:
It's affordable:
When you have many budgets to balance, the scalability of SMS marketing is very attractive. It's suitable to any size of business, from a small hair salon to a multi-national operation.
It's instant:
Many top SMS service providers offer an easy, no-set-up option where you could be sending messages to thousands - or millions if you are lucky enough to have such a healthy database-within hours from a web-based platform.
It's Trackable:
Partner with a leading SMS marketing service provider and you could enjoy intelligent tracking of your messages. With the uptake of offers and tracing it back to sales, especially in e-commerce, this is particularly important for marketers.
It's personal:
People may have various email addresses and social media profiles but they have just one mobile number. SMS marketing only targets customers who have previously opted in to hear from you, so you can be more personal and customised in your messaging.
It grabs attention:
A mobile phone will alert its owner once an SMS arrives, giving it immediate urgency and priority over other messages.
and many more.....
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